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Royal Caribbean has issued an apology statement on social media after advertising a cruise "Premier Pass" package that was not actually available on their website.

The package, which cost $88.99, was purchased by several customers, who were then informed that the offer was only due to a website error.

cruise The company has explained the mistake and responded to concerned cruise goers on social media, hoping to rectify the issue.

Royal Caribbean Offers "Premier Passes"

Royal Caribbeancruise mistakenly offered a cruise package on their website called "Premier Pass". The pass cost $88.99 and was described as "the newest and most innovative vacation package for 2 guests".

it wasAdvertised Includes a welcome bottle of Veuve Clicquot, priority embarkation and disembarkation, inside access tour, an officer's luncheon, unlimited Internet access, a captain's toast and photo, wine pairing with a sommelier, and laundry service.

The website said the offer is applicable to bookings made between March 10 and 15 and sailings between March 14 and December 21, 2023.

Cruise company offers refund and apology

However, Royal Caribbean announced on March 13 that the offer was in fact an online error and shareddo He reads:

"We apologize for any confusion. Recently, there was an error in our online package booking system allowing guests to purchase The Premier Pass. Unfortunately, this product is not available to Royal Caribbean international guests."

then he explainedTwitter That the refund will be processed back to the payment type who purchased the package.

Royal Caribbean error due to 'system glitch'

Later, Royal Caribbean said the error was caused by a "system glitch" and assured guests that they would be "fully refunded as soon as possible".

In addition to the refund, a $50 USD onboard credit will also be provided to customers who purchase the package.

Pre-Cruise can be used to book packages and experiences on My Royal Cruises or anywhere on the ship.


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